Privacy Policy for American Termapest

Effective Date: January 22, 2025

American Termapest (“we,” “our,” or “us”) values the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, use our services, or communicate with us.

By accessing or using our website (https://www.americantermapest.com) or any of our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you when you interact with us:

Personal Information: When you request services, schedule an appointment, or contact us, we may collect personal information such as your name, phone number, email address, and service address.
Communication Information: If you contact us via phone, email, or SMS, we may collect the contents of your communications for the purpose of responding to your inquiries and providing customer service.
Usage Data: We may collect non-identifiable information related to how you use our website, such as your IP address, browser type, device type, and browsing behavior. This information helps us improve the functionality and user experience of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: To schedule, confirm, and provide pest control services.
To Communicate with You: We may use SMS messages to communicate with you about service reminders, confirmations, updates, and any service offerings that may be of interest to you. We will never use SMS for marketing purposes unrelated to the services we provide to you.
To Improve Our Services: To analyze and improve the quality of our services and website functionality.
To Fulfill Legal Obligations: In some cases, we may need to use or disclose your information to comply with legal or regulatory requirements.

3. Data Sharing and Disclosure

We do not sell your personal data to third parties. We value your privacy and are committed to safeguarding your information. We will only share your information in the following cases:

Service Providers: We may share your data with trusted third-party service providers who assist in delivering our services, such as payment processors or email service providers. These providers are contractually obligated to protect your information and use it solely for the purposes of performing services on our behalf.
Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.

4. SMS Messaging

We use SMS messaging solely for the purpose of communicating with you about the services we provide. This includes service confirmations, reminders, updates, and any important information related to your scheduled services. We will not send unsolicited marketing messages via SMS, and we do not share your phone number with third parties for marketing purposes.

By providing us with your phone number, you consent to receive SMS communications related to your service requests.

5. Data Security

We employ industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

Access and Update Your Information: You can request access to the personal information we hold about you and ask that we correct, update, or delete it if it is inaccurate or incomplete.
Opt-Out of Communications: If you no longer wish to receive SMS messages from us, you can opt-out by replying “STOP” to any SMS we send. You can also contact us directly to request that we cease communications.
Request Data Deletion: You may request that we delete your personal information from our systems, subject to legal requirements and the necessity of retaining certain data for business purposes.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update this policy, we will post the revised version on our website with a new effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights under this policy, please contact us at:

American Termapest
Email: customerservice@americantermapest.com
Website: https://www.americantermapest.com